Jumper Live Chat
So much more than just supportConvert Sales via Live Chat Actions
Live Chat for SALES (and support)
Become pioneers in sales advisory, conceirge and luxury services
Share products in live chat
Share products in live chat
Add Discounts to Orders Created from Live Chat
Workflow and troubleshooting
Human-bot transfers via Live chat
Take over conversations from bot
Human and bot interactions, pause bot and take over
Handover conversation back to bot
Transferring the conversation back to the bot
Manage Conversations in Live Chat
Filter conversations
Filter conversations by channels, follow ups, resolved etc
Reassign conversations
Assign relevant team members and routing conversations
Resolve conversations
Also known as Mark as done
Manage customer details via live chat
Understanding your customer details in live chat
Overview of the customer details panel available in the Live Chat module
Update Customer Details
Use Live Chat to update customer contact details if shared with you via chats
Tagging customers
Segment customers for remarketing, retargeting and creating custom audiences
Manage agent and settings for Live Chat
Adding team members
More the merrier - collaborate, work together!
Changing team member roles
Edit access to team member roles
Message Shortcuts For Live Chat
Setup & Manage Message Shortcuts
Enable agents to quickly send messages to customers from pre-saved templates
Use Message Shortcuts in Live Chat
Search and send pre-saved message templates while chatting with customers
Additional articles
Jumper Live Chat Overview
Level up your customer service, sales and upselling game!