Jumper.ai User Guides

Convert Sales via Live Chat Actions

Live Chat for SALES (and support)

Become pioneers in sales advisory, conceirge and luxury services

Written by Andy Instantano
Updated 4 months ago

Share products in live chat

Share products in live chat

Written by Andy Instantano
Updated 4 months ago
Written by Andy Instantano
Updated 4 months ago
Written by Andy Instantano
Updated 4 months ago
Written by Andy Instantano
Updated 4 months ago
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Human-bot transfers via Live chat

Take over conversations from bot

Human and bot interactions, pause bot and take over

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Written by Remy Heyzengård
Updated 4 months ago

Handover conversation back to bot

Transferring the conversation back to the bot

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Written by Remy Heyzengård
Updated 4 months ago
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Written by Remy Heyzengård
Updated 4 months ago

Manage Conversations in Live Chat

Filter conversations

Filter conversations by channels, follow ups, resolved etc

Written by Andy Instantano
Updated 4 months ago

Reassign conversations

Assign relevant team members and routing conversations

Written by Andy Instantano
Updated 4 months ago

Resolve conversations

Also known as Mark as done

Written by Andy Instantano
Updated 4 months ago

Using follow up & reminders

Marking conversations as follow up and setting reminders

Written by Andy Instantano
Updated 4 months ago

Internal Team Notes in Live chat

Drop notes for team members to get up to speed

Written by Andy Instantano
Updated 4 months ago

Attaching files

How attaching files works and assists sales advisors

Written by Andy Instantano
Updated 4 months ago
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Manage customer details via live chat

Understanding your customer details in live chat

Overview of the customer details panel available in the Live Chat module

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Written by Remy Heyzengård
Updated 4 months ago

Update Customer Details

Use Live Chat to update customer contact details if shared with you via chats

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Written by Remy Heyzengård
Updated 4 months ago

Tagging customers

Segment customers for remarketing, retargeting and creating custom audiences

Written by Andy Instantano
Updated 4 months ago
Written by Andy Instantano
Updated 4 months ago
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Manage agents for Live Chat

Adding team members

More the merrier - collaborate, work together!

Written by Andy Instantano
Updated 4 months ago

Changing team member roles

Edit access to team member roles

Written by Andy Instantano
Updated 4 months ago
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Written by Remy Heyzengård
Updated 4 months ago

Team member display photo

How do I add team member photos for easier identification

Written by Andy Instantano
Updated 4 months ago
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Written by Remy Heyzengård
Updated 4 months ago
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Additional articles

Jumper Live Chat Overview

Level up your customer service, sales and upselling game!

Written by Andy Instantano
Updated 4 months ago

Live Chat Discounts

Workflow and troubleshooting

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Written by Remy Heyzengård
Updated 3 weeks ago