Handover conversation back to bot

Transferring the conversation back to the bot
Written by Remy Heyzengård
Updated 3 years ago

So you've taken over the conversation from the bot to nudge your customer or in many cases to bring them back and answer general queries

Before takeover, your text input composer looks like

and.. now it's time for the bot to take over and complete the handover, here's how you do this

After takeover

Simply by tapping on the Bot icon, the conversation will be handed over to the bot and the automation will begin from where it left off, done!

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