Convert Sales via Live Chat Actions

Share products in live chat

Share products in live chat

Written by Andy Instantano
Updated 2 years ago
Written by Andy Instantano
Updated 2 years ago
Written by Andy Instantano
Updated 2 years ago
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Human-bot transfers via Live chat

Handover conversation back to bot

Transferring the conversation back to the bot

RH
Written by Remy Heyzengård
Updated 2 years ago
RH
Written by Remy Heyzengård
Updated 2 years ago
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Manage Conversations in Live Chat

Reassign conversations

Assign relevant team members and routing conversations

Written by Andy Instantano
Updated 2 years ago

Attaching files

How attaching files works and assists sales advisors

Written by Andy Instantano
Updated 2 years ago

Resolve conversations

Also known as Mark as done

Written by Andy Instantano
Updated 2 years ago
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Manage customer details via live chat

Update Customer Details

Use Live Chat to update customer contact details if shared with you via chats

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Written by Remy Heyzengård
Updated 2 years ago

Tagging customers

Segment customers for remarketing, retargeting and creating custom audiences

Written by Andy Instantano
Updated 2 years ago
Written by Andy Instantano
Updated 2 years ago
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Manage agent and settings for Live Chat

RH
Written by Remy Heyzengård
Updated 2 years ago
RH
Written by Remy Heyzengård
Updated 2 years ago

Adding team members

More the merrier - collaborate, work together!

Written by Andy Instantano
Updated 1 year ago
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Message Shortcuts For Live Chat

Use Message Shortcuts in Live Chat

Search and send pre-saved message templates while chatting with customers

RH
Written by Remy Heyzengård
Updated 2 years ago

Setup & Manage Message Shortcuts

Enable agents to quickly send messages to customers from pre-saved templates

RH
Written by Remy Heyzengård
Updated 2 years ago

Additional articles

Jumper Live Chat Overview

Level up your customer service, sales and upselling game!

Written by Andy Instantano
Updated 2 years ago