Jumper.ai User Guides

Delivery/Dine-in option are not displayed in the bot.

RH
Written by Remy Heyzengård
Updated 1 year ago

IMP: If you are using a default template, or dynamic block in your bot, Jumper automatically updates the buttons, products, discounts, taxes, and shipping to be shown to the customer as per your store settings. 

Eg. if an item is out of stock, Jumper updates that in real time in the conversational flow. 

Same way if you have delivery enabled in your Store but the option is not showing to the end user, it could be because of the following settings:

1. Your store is closed on the day the customer is ordering and you have pre-order option available for pickup-orders, then the bot would continue to take the order but only show the pickup on that day. 

Eg. Your store is closed on Saturdays and Sundays but you have added Pickup orders to be made upto 2 days in advance, then the customer would be able to place an order but only for pickups to be made on Monday. 

Same is true for all Dine-in option. 

2. It could also happen if your customer's current location or address is not inside your delivery radius. 

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