Jumper allows integration with Dialogflow to create automated responses to your users' queries. Dialogflow is a Google product with a free option, and it uses Machine Learning to understand what the user is saying.
There are 2 main parts of Automated Response: Trigger and Response
Jumper offers 2 ways to set up an Automated Response: Normal Intent and Linked Intent
|Type||Description||When to Use|
|Normal Intent||Intent with Training Phrases and keywords entered in Jumper||Simple cases where 1 set of keywords is sufficient|
|Linked Intent||Intent that has already been set up in the Agent. Jumper will recognize the Intent and follow up with a response.||-Complicated Intents with multiple Entities
-Existing intents that already have been set up in Dialogflow
-You wish to utilize Training feature in Dialogflow
Under Response, you can configure where Automated Responses will be triggered and what the response will look like.
Setting Up Your First Automated Response
Suppose that you wish to respond to queries about payment options that are offered by your shop. Your shop accepts Cash-on-delivery and credit card.
First, give your Automated Response a name
Add your accepted payment options under Keywords. Add different ways that your users might refer to payment options (eg they might refer to Cash-on-delivery as COD)
Add training phrases according how users might ask about payment options. Use the shortcut shown to enter keywords into training phrases.
(eg Can I pay using cash → Can i pay using @(keyword) )
This means that if a user mentions another available payment option in the same way, the Automated Response will be triggered as well.
Lastly, add a desired response.
Suppose that you have already created an intent called payment.option in your agent and you wish to use Jumper to configure the response.
To add a link Intent, Add a new Intent → Link Intent from Agent → Enter the target intent name (ie payment.option) → Select Pull Intent
Set up the response as per a Normal Intent
*Any modifications or updates to the Intent will be done directly in Dialogflow.
Removing an Automated Response
Both normal and linked Intents can be deleted by clicking on the Delete Button.
|Type||Automated Repsonse||Dialogflow Intent|
|Normal||Permanently Deleted||Permanently Deleted|
|Linked||Permanently Deleted||Intent will be disabled.|
Rather that using Yes/No responses, consider using responses that provide relevant information regardless of the scenario:
- Instead of “Yes we do” or “No we do not”, inform the users of accepted payment methods with “We only accept Cash-on-Delivery and major Credit Cards”
- Make your payment policy available in the message or button.